Our Policies

At Sweet Trendz LTD, we are committed to providing a safe, transparent, and reliable shopping experience for all our customers. As a kids’ clothing retailer, we aim to ensure that families can shop with confidence, knowing that our services and policies are designed with fairness, security, and customer satisfaction in mind.

This page provides an overview of the key policies that govern the use of our website, purchases, and customer services.

Our policies are designed to ensure fairness, protect customer information, and maintain a high standard of service for everyone who shops with us.

Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

We ensure that all personal data is handled securely and in accordance with UK data protection regulations, including the UK General Data Protection Regulation (UK GDPR).

Shipping Policy

Our Shipping Policy provides details about order processing times, delivery schedules, and shipping coverage.

We currently offer Free Standard Shipping across the United Kingdom, with most orders delivered within 3–7 business days after processing.

Return & Refund Policy

We offer a 30-day return and exchange policy to ensure that you are satisfied with your purchase.

Items must be returned:

  • Unused and unworn

  • In their original packaging

  • With all tags attached

Once your return is received and inspected, refunds are typically processed within 7 business days.

Payment Policy

Our Payment Policy outlines the secure payment methods accepted on our website.

We accept major credit and debit cards, along with secure digital payment options such as PayPal, Apple Pay, and Google Pay. All transactions are processed through secure and encrypted payment gateways to ensure the safety of your payment information.

Terms of Service

Our Terms of Service explain the conditions for using our website, purchasing products, and interacting with our services.

By using our website or placing an order, you agree to follow the terms and conditions outlined in this policy.

Cookie Policy

Our Cookie Policy explains how cookies and similar technologies are used on our website to improve functionality, analyze website traffic, and personalize your browsing experience.

Cookies help us enhance website performance while providing a better and more personalized experience for our visitors.

Contact Us

If you have any questions regarding our policies or need assistance with your order, please contact our customer support team.

 

Business Name: Sweet Trendz LTD
Company Number: 11833597
Owner Name: Anderson Dana
SIC Code: 47710 (Retail Sale of Clothing)
Website: http://sweettrendz.co.uk
Physical Address: 67 Marsey Rd, Breightmet, Bolton BL2 5BB, UK

Phone: +44 7860 236526
Email: Support@sweettrendz.co.uk
Contact Form: Click here

Business Hours: Monday-Saturday: 9:30 AM–6:00 PM (BST)
Sunday: Closed
Response Time: Our customer support team responds to all inquiries within 24 hours.

Customer Support Hours: Monday-Saturday: 9:30 AM–6:00 PM (BST)
Sunday: Closed